Refund policy
Last updated: September 30, 2026
Every book is one of a kind Each My Favorite Tale book is written, illustrated, and printed just for your child. Because every book is personalized and can't be resold, we don't accept returns or offer refunds for change of mind.
Our quality promise: we'll replace it If your book arrives damaged, has a printing defect, or contains a mistake we made, we'll print and ship a replacement at no cost to you.
To request a replacement:
- Email within 14 days of delivery.
- Include your order number and photos showing the issue (and the shipping box, if it was damaged in transit).
- We'll review your request and reply with next steps. We'll let you know if we need the original book sent back.
What isn't covered
- Changing your mind after your order is placed
- Errors in the details you submitted, such as a misspelled name or the wrong photo
- Damage that happens after delivery, including normal wear and tear
If something else about your book isn't right, email us anyway. We'll do our best to make it right.
Changes to your order Need to change something? Email within 24 hours of placing your order and we'll do our best to update it.
Digital copies Digital PDF copies can't be returned. If there's a problem with your file, email us and we'll send you a corrected copy.
Lost packages If your book hasn't arrived within the expected delivery time, email and we'll help track it down.
Nothing in this policy limits any rights you have under applicable law.